1. Transit coverage
All shipments move under carrier's risk with transit insurance coverage as per the declared value of goods recorded at booking. For high-value cargo, we arrange enhanced transit insurance on request before dispatch.
2. What is covered
- Damage or loss of goods during loading, transit and unloading handled by our team.
- Accidental damage, fire and theft during transit as per the transit policy terms.
3. What is not covered
- Undeclared or wrongly declared goods, and prohibited items.
- Improperly packed goods where packing was done by the customer, unless damage is due to our handling.
- Ordinary wear, minor scratches on used household items, and pre-existing damage noted at pickup.
4. Claim process
- Note any damage on the delivery receipt (POD) at the time of delivery and inform us within 48 hours with photos.
- Share your Booking ID, photos and invoice/value proof on WhatsApp 63511 07680 or email support@tanushreeroadline.in.
- Claims are assessed and settled as per the transit insurance terms, normally within 15–30 days.
Last updated: September 2026
